Refund & Cancellation Policy

New academies may start on a free trial of the length shown at checkout (for example, 14 days). We collect your payment method at sign-up but do not charge it during the trial.

When the trial ends, your selected plan begins automatically and your payment method is charged the plan price shown at checkout, then on each renewal, until you cancel. The exact trial end date and first charge date are shown to you before you submit your card.

Subscriptions renew automatically — monthly for monthly plans, yearly for annual plans — at the price in effect when you subscribed, until canceled. Applicable taxes may be added at checkout. Payments are processed by our third-party payment provider.

You can cancel at any time from your academy's Billing settings, or by emailing support@eacademy.app. To avoid being charged for the first paid period, cancel before your trial ends. To avoid being charged for the next period, cancel before your current period's renewal date.

When you cancel, your subscription remains active until the end of the current billing period; it does not renew after that.

Because you can cancel before the trial ends to avoid any charge, paid periods are generally non-refundable, including partial periods after a cancellation. [Describe any exceptions you choose to offer — for example, a pro-rated refund within N days of the first charge, or refunds required by applicable law.]

If you believe you were charged in error, contact support@eacademy.appwithin [N] days and we will review your request.

If a renewal payment fails, we may retry the charge and will notify you. Your academy may enter a limited grace period; if payment is not completed, access may be restricted until billing is resolved.

If you have a billing concern, please contact us first — we can usually resolve it faster than a bank dispute. Initiating a chargeback may result in suspension of your academy while the dispute is reviewed.